Conditions
- Within 7 days since the deliver.
- Package is complete and not opened.
- Package is not seriously deformed, not wetted or burned.
- Provide the photos of the complete package in all views and aprooved by the seller.
*Please take photos and film the abnormal package, and keep the images and videos for a while in case a dispute occurs.
Returning Address and Cost
Buyer shall pay for the returning costs, including the postage and possible repacking costs.
Refunds
When the returned parcel is received and examined, the seller shall fully refund the roder.
Quality Issues
Evidences of any quality issue of the goods must be submited within 7 days of the delivery or dispatch of the parcel as indicated by the tracking information. After reviewing and confirming the issue by the seller, the seller can choose a solution from the following options:
- Make a refund for the goods with quality issues.
- Replace the goods with quality issues with new goods at the seller's cost.
Parcel Nonreceipt
If tracking information shows the parcel "dispatched", "delivered" or "signed" regardless of the signer, the order shall be classified as delivered and refund shall not be supported unless the buyer reports the nonreceipt within 24 hours since the tracking information shows "dispatched" "delivered" or "signed".
After investigation, the seller shall make a full refund or re-ship the order.